About Us... Quality
Since 1992 J & K Ross have had their quality systems assessed by a third party (ISOQAR) and were one of the first Safety Equipment Distributors to upgrade their systems to the more customer focused ISO 9001:2008.
In their most recent assessment the Auditor stated, under 'Summary of Audit':
"Another very good audit, with the gathering and analysis of data again, very comprehensive . . . . ISO9001:2000 is now the culture of the Company"
Of course what really counts is what our customers think of us, we can name many Blue Chip clients who have been dealing with us for more than ten years, who have been to the market place, but have seen fit to stay with J & K Ross Limited. They tell us that whilst being commercially competitive is important they consider the value that we add to their the quality and safety performance is right at the top of the list when making their decision.
We recognise that we are only part of the supply chain and that having excellent suppliers to ourselves is also of vital importance. To ensure that this can happen we operate an ongoing vendor appraisal system which, over the last 12 months alone, has seen a 46 percent improvement in the reliability of supplies from our key vendors.
We would be happy to share the methodology of this system with any / all of our customers and we ourselves welcome the measurement of our own service to our clients. In fact we are happy to provide data compiled by ourselves to facilitate such appraisal.